My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. My Aged Care. You can attach documents to the referral form e.g. Read more about aged care programs including eligibility, available services and costs. Aged care services are not substitutes for early intervention, rehabilitation or sub-acute programs provided under the health system. The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … The contact centre is not available on Sundays or on national public holidays. If you believe your patient is receiving aged care services and you would like to find out more information before making a referral to My Aged Care, you can call the contact centre. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. The cost of equipment will depend on the item prescribed. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. Please provide your information. My Aged Care e-Referrals have been updated and improved. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. You will need your patient’s consent, or that of their legal representative, to obtain this information. If you believe your patient may need aged care services, you can make a referral. My Aged Care Hospital Referral Form - Fax. Once you submit the form it will be safely and securely sent electronically to My Aged Care. Referrals can be sent electronically, or a client can be issued a referral code. Hospitals can refer patients who require a comprehensive assessment directly to their local Aged Care Assessment Team. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. My Aged Care: referral pathways for health professionals in Victoria 30 August 2016 Commonwealth Home Support Programme (CHSP) referral pathways for health professionals in Victoria Introduction My Aged Care was implemented in Victoria on 1 August 2016. h�bbd``b`�$��. Fax the completed form to the My Aged Care contact centre on. Provision of service will be dependent on service availability in the area and the client’s specific needs. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. HealthLink Technical Support. Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. 1800 200 422. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. The patient does not have to be present for you to make a phone referral, but you must have their consent. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. The online referral form is accessible through the patient’s electronic medical record. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. Fax only one patient/client referral at a time and please only send one referral per client/patient. You can call the My Aged Care contact centre 1800 200 422. We are pleased to report that this meeting helped to clarify many of the issues that have been raised by the sector, which are detailed in the VHA issues paper provided to the Minister and departmental staff. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. First name Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. h�b```f``�b`a`4g�g@ ~F da�8������Ѕp6�J��0 }��D���! The system can be a little complicated, but it continues to move in the right direction! My Aged Care service provider portal. Use this form for referring to My Aged Care for access to Commonwealth Home Support Services, Home Care Packages, My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. helpdesk@healthlink.net 1800 125 036 . Providing your contact details is important as My Aged Care may contact you if additional information is needed about your patient. Information entered in the form populates a client record. Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. a carer), to act on their behalf. If you are already registered with My Aged Care and are looking for us on their website, simply use … Your details. After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. Contact. This is then used to support the patient’s assessment. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. My Aged Care Fax: 1800 728 174 Note. Accessible for all Patient brochure. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. Referral Processes for Aged Care. You will see a copy of the completed form containing an acknowledgement of receipt. When you get to the top of the waitlist and are assigned a Home Care Package you will receive a letter from My Aged Care. The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. The form is currently being used by over 900 practices around Australia. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. How to contact My Aged Care. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. GP letters, specialist advice and park the form if you need to come back it to it later. Looking for us on the myagedcare.gov.au website?. General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. This quick start guide has been developed to help you navigate within the new digital form. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. The Commonwealth HACC Program has transitioned to the CHSP.Between 1 July - 31 December 2015 ACA… It is used by over 1,000 practices around Australia. If you don't currently use MedicalDirector, Best Practice or Genie as your practice management system, you can use the online Make a referral form on this website to make a referral to My Aged Care. The electronic referral form has been designed to make it easier for you to send referrals for . Please provide this referral code to your Service Provider. Role Types; Meet our team; See Current Opportunities; Contact Us. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. your details and the patient’s details – if you made the referral by fax. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … Contact. It is for Australian residents who are GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. GP letters, specialist advice. Referrals. Referrer Details*(*denotes a section that must be completed) Name of Referrer: Click in shaded areas only Referrer Ph: We can also assist you with your registration with My Aged Care; simply … Health professionals can also refer patients to My Aged Care. The online referral form is accessible through the patient’s electronic medical record. Aged Care Services. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. 2. There are a number of ways to refer a patient to My Aged Care. You can apply for an assessment online and search for local aged care providers that meet your needs. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. My Aged Care Community Health Professional and GP Referral Form – Fax. For more information about My My Aged Care (MAC) referral may be created for supply of equipment. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries; You are here: Home. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. You may receive a referral code for cleaning, a code for transport and a code for personal care services. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. meeting to discuss the My Aged Care referral pathways. The Australian Government has recently made changes to the aged care system. This is a unique code that allows you to take up your package through a service provider of your choice. If you have questions, you can call from Monday to Friday 8am to 8pm and Saturday 10am to 2pm. helpdesk@healthlink.net 1800 125 036. https://www.myagedcare.gov.au Your patient should hear from My Aged Care or an assessment organisation within three weeks. My Aged Care Community Health Professional and GP Fax Referral Form Important: Complete all relevant sections. You can attach additional relevant documents to the e-Referral form e.g. %%EOF Once a record is created, you (or a nominated representative) can be provided with information and referral to goods and services specific to the care and independence of older persons. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. Factsheet: Guidance on direct to service referrals for CHSP providers - for additional information on urgent referrals. My Aged Care. h޴UY��0�+�� endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream please fax only one client referral at a time. This quick start guide has been developed to help you navigate within the new digital form. A review can be requested by the client, service provider, or scheduled by an assessor. My Aged Care is the entry point for older Australians to access aged care. My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|�׍�gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. You can follow up on your referrals by calling the My Aged Care contact centre. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. You will need your patient's consent before providing information on their behalf. They will need to be from your organisation and provide the same information about the client and the referral including your name as the original referrer. Aged Care Services at Peninsula Health. Based on your needs you are assigned a Home Care Package Level 1, 2, 3 or 4. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. It is for Australian residents who are over the age of 65; OR Provision of service will be dependent on service availability in the area and the client’s specific needs. You will need your patient’s consent, or that of their legal representative, to obtain this information. Select all that apply: Review. 0 All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. The contact centre will conduct client registration and screening using the National Screening and Assessment Form. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. endstream endobj startxref For patients who need health-related support, such as after a hospital stay or due to a sudden change in their health status, more appropriate health specific services may be available through post-acute care, state or privately funded rehabilitation. Online. It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services. _q U�A�J,�"�E���mM7(M��H�ό���(���xό�y&��! My Aged Care e-Referral Form. HealthLink Technical Support. After that conversation, the patient/client will be referred to a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) for an assessment. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor.Read more. The preferred method for health professionals to access urgent services is by contacting the service provider directly. Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a My Aged Care. 1800 200 422. Home Care Packages and My Aged Care; Paying with your own money; Government subsidised programs; Blog; Referrals. For more information on subsidised equipment, please speak with the assessor and My Aged Care. My Aged Care is a Commonwealth Government program which creates a service record for older Australians. My Aged Care e-Referral for GPs Aug 19, 2020. The form has been improved in […] Tess accessed services to assist her to live at home. Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. This referral does not guarantee access to services. My Aged Care e-Referral Form. Phone. When you contact My Aged Care, you can let them know that you wish to use services at Your Community Health. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Referrals can be sent electronically, or a client can be issued a referral code. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. Review An evaluation of a client’s support plan undertaken by the RAS. For more on the difference between HCP and CHSP click here. @a:c.�]�^��Ƴ��xB�s10�����y���� �� The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. … My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. Use the e-Referral option from within your patient’s electronic medical record – this is the quickest and easiest way for GPs to make a referral (available in Best Practice, MedicalDirector, and Genie practice management systems). My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. There is a 6 - 12 months wait to receive your Package. You need to allow around 30 minutes for the first call where you will be required to register at My Aged Care and arrange an in-home Assessment. Patient details are auto-populated and don't need to be re-typed into another form. Watch Tess's story here. You can call the My Aged Care contact centre 1800 200 422. This referral does not guarantee access to services. Complaints Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. What is My Aged Care? Fax completed form to My Aged Care: 1800 728 174 Note. Health professionals play a key role in supporting patients to access these services. Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. There are specific circumstances where health professionals may need to refer directly to a service provider. If you want us to step you through the process, give Vision Australia a call on 1300 84 74 66. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor. You may receive a code to access Nursing Homes or to access a Home Care Package. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. An evaluation of a client’s support plan undertaken by the RAS. Quick start guides are available to help you use the digital form: If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. My Aged Care is the starting point to access Australian Government-funded aged care services.. Visit the My Aged Care website for information on how to access the new e-Referral form, including Quick Start Guides. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. Role Types; Meet our team; See Current Opportunities; Contact Us. My Aged Care. Find Out More. Where available, relevant patient information will be pre-populated into the e-Referral form. This enables the collection of professional information to support the older people’s access to aged care services. My aged care is a government website providing the main access point to the aged care system in Australia. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. PH 1800 200 422 FAX 1800 728 174. It’s never too early to talk about aged care. The Assignment letter will include a referral code. 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